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Payment FAQ's
Q. How can I pay my patient balance?
A. We offer two payment options:
1. You may pay by cash, check or money order. Make check or money
order payable to the hospital where the service was received, and include
your account number. Mail to:
Elmbrook Memorial Hospital
PO Box 68-9540
Milwaukee, WI 53268-9540
St. Francis Hospital
PO Box 68-4007
Milwaukee, WI 53268-4007
St. Joseph's Hospital
PO Box 68-9510
Milwaukee, WI 53268-9510
St. Michael Hospital
PO Box 68-9505
Milwaukee, WI 53268-9505
2. You may choose to use your MasterCard, VISA, DISCOVER or AMERICAN
EXPRESS card. If you have further questions or can not pay the balance immediately,
please call our Customer Service Department at (414) 456-3000 or (888) 553-5009 to
make payment arrangements.
Q. Do I have to pay my copayment at the time of service?
A. Yes, you are expected to pay your estimated copayment after services
are provided.
Q. When will I receive a bill?
A. If you verified your insurance information when you registered, you
will not receive a bill until:
• Your insurance company has denied the claim.
• Your insurance company has paid the claim, leaving a coinsurance,
deductible or non-covered services.
• Your insurance company has not responded to the claim.
Q. What if I get more than one bill?
A. You may receive more than one bill for the same hospital stay. These
bills are for services provided by physicians, anesthesiologists, radiologists
or other professionals. If you have questions about a specific bill, please
call the phone number listed on that bill.
Q. When do I become responsible for my bill?
A. You are legally responsible for your bill at the time you receive
services from the hospital. We require all patient balances be paid immediately
after you are notified.
Q. Who can I talk to with questions about my bill?
A. Covenant Customer Service Representatives are available to help you
over the phone with any questions or concerns you may have about your bill.
Representatives are available Monday through Friday 8:00am until 4:30pm.
Call (414) 456-3000 or (888) 553-5009.
Q. How can I get a copy of my hospital bill?
A. Call the Customer Service Department at (414) 456-3000 or (888) 553-5009
and request a copy of your itemized bill is sent to you. Be sure to
communicate the Patient Number from your statement if you are leaving
a message.
• Insurance FAQ's
• Payment FAQ's
• Medicare FAQ's
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