Q. How can I pay my patient balance? A. We offer two payment options: 1. You may pay by cash, check or money order. Make check or money order payable to the hospital where the service was received, and include your account number. Mail to:
Elmbrook Memorial Hospital
PO Box 68-9540
Milwaukee, WI 53268-9540
St. Francis Hospital
PO Box 68-4007
Milwaukee, WI 53268-4007
St. Joseph's Hospital
PO Box 68-9510
Milwaukee, WI 53268-9510
St. Michael Hospital
PO Box 68-9505
Milwaukee, WI 53268-9505
2. You may choose to use your MasterCard, VISA, DISCOVER or AMERICAN EXPRESS card. If you have further questions or can not pay the balance immediately, please call our Customer Service Department at (414) 456-3000 or (888) 553-5009 to make payment arrangements.
Q. Do I have to pay my copayment at the time of service? A. Yes, you are expected to pay your estimated copayment after services are provided.
Q. When will I receive a bill?
A. If you verified your insurance information when you registered, you will not receive a bill until:
" Your insurance company has denied the claim.
" Your insurance company has paid the claim, leaving a coinsurance, deductible or non-covered services.
" Your insurance company has not responded to the claim.
Q. What if I get more than one bill?
A. You may receive more than one bill for the same hospital stay. These bills are for services provided by physicians, anesthesiologists, radiologists or other professionals. If you have questions about a specific bill, please call the phone number listed on that bill.
Q. When do I become responsible for my bill?
A. You are legally responsible for your bill at the time you receive services from the hospital. We require all patient balances be paid immediately after you are notified.
Q. Who can I talk to with questions about my bill?
A. Covenant Customer Service Representatives are available to help you over the phone with any questions or concerns you may have about your bill. Representatives are available Monday through Friday 8:00am until 4:30pm. Call (414) 456-3000 or (888) 553-5009.
Q. How can I get a copy of my hospital bill? A. Call the Customer Service Department at (414) 456-3000 or (888) 553-5009 and request a copy of your itemized bill is sent to you. Be sure to communicate the Patient Number from your statement if you are leaving a message.
